You can trade in many different Apple devices for trade-in credit or an Apple Gift Card. If your device isn’t eligible for any trade-in value, you can still recycle it with Apple for free.

Yes, engraved Apple products are eligible for trade-in. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value.

It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we’ve received the device within the specified time frame and verified its condition, you’ll most likely receive the full amount of the estimated refund.

Keep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade-in needs to match what you told us.

Yes, the Apple Trade In programme is available on apple.com as well as in all our retail stores.

A Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described.

On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the  menu and go to About This Mac.

If you’re still unable to locate it, there are a few other ways to find your serial number(opens in new window).

You’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac or Apple Watch.

If you buy an iPhone, iPad, Mac or Apple Watch, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an Apple Gift Card by email.

Generally it takes 2–3 weeks. Your trade-in device needs to be sent to us within 14 days of receiving your new device. The sooner we receive your trade-in, the sooner we can verify its condition and process your credit or gift card. It may take 3–5 business days for your credit to be processed.

Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade-in within this time frame to ensure that you get the estimated value.

We’ll either send you a prepaid trade-in kit or email you with drop-off instructions. If we send you a trade-in kit, it will include instructions on how to prepare and package your device.

Here’s how to prepare and package your Apple Watch, iPhone or Android device(opens in new window).
Here’s how to prepare and package your iPad(opens in new window).
Here’s how to prepare and package Mac notebooks(opens in new window).
Here’s how to prepare and package your iMac(opens in new window).
Here’s how to prepare and package your Mac Pro(opens in new window).
Here’s how to prepare and package your Mac mini(opens in new window).

If you trade in online, follow these step-by-step instructions on how to prepare your device.

Here’s what to do before you trade in your iPhone, iPad or iPod touch(opens in new window).
Here’s what to do before you trade in your Mac(opens in new window).
Here’s what to do before you trade in your Apple Watch(opens in new window).

To turn off Find My on your Apple device:

1. Tap Settings.
2. Tap iCloud.
3. Sign in with your Apple Account, if necessary.
4. Turn off Find My.

If you don’t have your physical device, you can turn off Find My via iCloud(opens in new window).

Once you receive your new device, follow the instructions in the trade-in email or trade-in kit on how to transfer your personal data.

Yes. If you bought a new device online with a trade-in or you’re receiving an Apple Gift Card, you can track your status(opens in new window) at any time.

If you haven’t dropped off or shipped your device yet, you can cancel your trade-in by simply keeping your device.

If you’ve already sent us your device, the trade-in can’t be cancelled. However, if you receive a lower revised trade-in value after we’ve inspected your device, you can choose to reject it.

If you buy a new device online with a trade-in and return the new device, your trade-in will be cancelled automatically and in some cases it may not be possible to return your device.

If the condition of your device is different from what you described, we’ll provide a revised value.

If the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade-in and the revised amount will be credited to your original payment method (or in some cases, via bank transfer). If you reject it, we’ll cancel the trade-in and return your old device.

If the revised value increases, we’ll automatically increase your trade-in credit.

Contact one of our Specialists via chat(opens in new window) or call 1800 92 38 98.

Yes. Apple Trade In lets you recycle any Apple device at apple.com for free. Items accepted for recycling include the device as well as batteries, cables, cases, monitors, packaging and more. Free recycling is available to our commercial, education and institutional customers. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.

Before you send us your device by post, make sure you have backed up your data. After saving your data, remove any personal data from the device you wish to recycle. You will no longer have access to the device after recycling it with Apple.

Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below:

• Do not send loose batteries.
• Discharge the unit to less than 30%.
• Do not send electronics that are disassembled into parts.
• Do not send electronics with swollen, damaged or defective batteries.
• For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box.
• Send only one device per box.

Disposal and recycling information

The symbol above means that according to local laws and regulations your product and/or its battery should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. The separate collection and recycling of your product and/or its battery at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.