What devices are eligible for trade-in?

You can trade in many different Apple devices for a trade-in credit or an Apple Gift Card. If your device isn’t eligible for any trade-in value, you can still recycle it with Apple for free.

Can I trade in an engraved device?

Yes, engraved Apple products are eligible for trade in. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value.

How much will I get for my device?

It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund. Keep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade in needs to match when you told us.

Can I get an estimate online, then trade in at an Apple Store?

Yes, the Apple Trade In program is available on apple.com/au as well as in all our retail stores. A Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described.

How do I find the serial number on my Apple device?

On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the  menu and go to About This Mac. If you’re still unable to locate it, there are a few other ways to find your serial number(Opens in a new window). You’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac or Apple Watch.

If I buy a new device online with a trade in, when is the credit applied?

If you buy an iPhone, iPad, Mac or Apple Watch, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an Apple Gift Card by email.

How long does the online trade-in process take?

Generally it takes two to three weeks. Your device needs to be sent to us within 14 days of receiving your new device. The sooner we receive your trade in, the sooner we can verify its condition and process your credit or gift card. It may take three to five business days for your credit to process.

How quickly should I return my device?

Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade in within this time frame to ensure that you get the estimated value.

Do I need to return accessories to get the full trade-in value?

You don’t have to, but you can always send in your chargers, cables, cases and watch straps and we will recycle them responsibly. However, if you cancel your trade in, we’ll be unable to return them to you.

How do I send back my device?

Your trade-in confirmation email will show you in detail how to return your device, whether by scheduling a courier pick-up or dropping off at an eligible location. Here’s how to prepare and package your Apple Watch, iPhone or Android device(Opens in a new window). Here’s how to prepare and package your iPad(Opens in a new window). Here’s how to prepare and package Mac Portables(Opens in a new window). Here’s how to prepare and package your iMac(Opens in a new window). Here’s how to prepare and package your Mac Pro(Opens in a new window). Here’s how to prepare and package your Mac mini(Opens in a new window).

How do I prepare my device before I trade it in?

If you trade in online, follow these step-by-step instructions on how to prepare your device. Here’s what to do before you trade in your iPhone, iPad or iPod touch(Opens in a new window). Here’s what to do before you trade in your Mac(Opens in a new window). Here’s what to do before you trade in your Apple Watch(Opens in a new window). If you trade in at an Apple Store, you only need to back up your data to iCloud before you bring in your device. Here’s how to back up your iPhone, iPad, or iPod touch to iCloud(Opens in a new window). Here’s how to back up your Mac to iCloud(Opens in a new window). Here’s how to back up your Apple Watch to iCloud(Opens in a new window).

How do I turn off Find My?

To turn off Find My on your Apple device: Tap Settings. Tap iCloud. Sign in with your Apple Account, if necessary. Turn off Find My. If you don’t have your physical device, you can turn off Find My via iCloud(Opens in a new window).

How do I transfer my data to my new device?

Once you receive your new device, follow the instructions in the trade-in email or trade-in kit on how to transfer your personal data.

Is there a way to track my trade-in status?

Yes. If you bought a new device online with a trade in or you’re receiving an Apple Gift Card, you can track your status(Opens in a new window) at any time.

Can I cancel a trade in?

If you haven’t dropped off or shipped your device yet, you can cancel your trade in by simply keeping your device. If you’ve already sent us your device, the trade in can’t be cancelled. However, if you receive a lower revised trade-in value after we inspect your device, you can choose to reject it. If you buy a new device online with a trade in and return the new device, your trade in will be cancelled automatically and we’ll return your trade-in device.

Why did I receive a revised trade-in value offer?

If the condition of your device is different from what you described, we’ll provide a revised value. If the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade in and the revised amount will be credited to your original payment method (or in some cases, via bank transfer). If you reject it, we’ll cancel the trade in and return your old device. If the revised value increases, we’ll automatically increase your trade-in credit.

According to an email, my gift card or my credit was issued, but I haven't received it. What do I do?

Reach out to one of our Specialists by calling 133‑622.

Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device at an Apple Store location and on apple.com for free. Items accepted for recycling include the device as well as batteries, cables, cases, monitors, packaging and more. Free recycling is available to our commercial, education and institutional customers. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.

How do I prepare my device for recycling?

Before you send us your device by post or drop it off at an Apple Store, make sure you have backed up your data. After saving your data, remove any personal data from the device you wish to recycle. You will no longer have access to the device after recycling it with Apple. If you are sending your old device by post, please note: Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below: Do not send loose batteries. Discharge the unit to less than 30%. Do not send electronics that are disassembled into parts. Do not send electronics with swollen, damaged or defective batteries. For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box. Send only one device per box.

Apple Trade In

Now until 15 January, you could get extra trade-in credit towards a new iPad Pro.*

Trade in. Upgrade. Save. It’s a win-win-win.

With Apple Trade In, you can get credit for your current device and apply it towards a new one. And you can do it all online or at an Apple Store. If your device isn’t eligible for credit, we’ll recycle it for free. It’s a great deal for you and the planet.

Or save it for later. Get the credit on an Apple Gift Card.

Visit our partner website for your device’s trade‑in value. We’ll put that value on a gift card you can use at any time to shop for Apple products and services.

Get your value on a gift card. Select your device:

Two easy ways to trade in.

Trade in your way — online or at an Apple Store. From getting an estimate to returning your device, we’ll help every step of the way.

All the reasons to trade in with Apple. Including one very big 🌏ne.

Easy in every way.

Trade in online or at an Apple Store. Get credit toward a purchase or trade in for an Apple Gift Card. It’s all up to you.
Your privacy, protected.

Whether you’re backing up, transferring or just erasing your personal data, we can show you how to handle it safely and securely.

Good for the planet.

If your device is in good shape, we’ll help get it to a new owner. Or, if it’s seen better days, we can recycle it for free.

Recycle your device

More ways to recycle
Doing more, using less. We’re using more recycled content in our products than ever before. And we’re recovering crucial materials from end-of-life devices to use again in new ones.

Learn more
For a better future. By 2030, we aim to reduce our carbon footprint by using more recycled and renewable materials, clean energy and low-carbon shipping.

Learn more about Apple 2030

More questions? More answers.

You can trade in many different Apple devices for a trade-in credit or an Apple Gift Card. If your device isn’t eligible for any trade-in value, you can still recycle it with Apple for free.
Yes, engraved Apple products are eligible for trade in. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value.
It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund.

Keep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade in needs to match when you told us.
Yes, the Apple Trade In program is available on apple.com/au as well as in all our retail stores.

A Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described.
On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the  menu and go to About This Mac.

If you’re still unable to locate it, there are a few other ways to find your serial number(Opens in a new window).

You’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac or Apple Watch.
If you buy an iPhone, iPad, Mac or Apple Watch, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an Apple Gift Card by email.
Generally it takes two to three weeks. Your device needs to be sent to us within 14 days of receiving your new device. The sooner we receive your trade in, the sooner we can verify its condition and process your credit or gift card. It may take three to five business days for your credit to process.
Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade in within this time frame to ensure that you get the estimated value.
You don’t have to, but you can always send in your chargers, cables, cases and watch straps and we will recycle them responsibly. However, if you cancel your trade in, we’ll be unable to return them to you.
Your trade-in confirmation email will show you in detail how to return your device, whether by scheduling a courier pick-up or dropping off at an eligible location.

Here’s how to prepare and package your Apple Watch, iPhone or Android device(Opens in a new window).
Here’s how to prepare and package your iPad(Opens in a new window).
Here’s how to prepare and package Mac Portables(Opens in a new window).
Here’s how to prepare and package your iMac(Opens in a new window).
Here’s how to prepare and package your Mac Pro(Opens in a new window).
Here’s how to prepare and package your Mac mini(Opens in a new window).
If you trade in online, follow these step-by-step instructions on how to prepare your device.

Here’s what to do before you trade in your iPhone, iPad or iPod touch(Opens in a new window).
Here’s what to do before you trade in your Mac(Opens in a new window).
Here’s what to do before you trade in your Apple Watch(Opens in a new window).

If you trade in at an Apple Store, you only need to back up your data to iCloud before you bring in your device.

Here’s how to back up your iPhone, iPad, or iPod touch to iCloud(Opens in a new window).
Here’s how to back up your Mac to iCloud(Opens in a new window).
Here’s how to back up your Apple Watch to iCloud(Opens in a new window).
To turn off Find My on your Apple device:

Tap Settings.

Tap iCloud.

Sign in with your Apple Account, if necessary.

Turn off Find My.

If you don’t have your physical device, you can turn off Find My via iCloud(Opens in a new window).
Once you receive your new device, follow the instructions in the trade-in email or trade-in kit on how to transfer your personal data.
Yes. If you bought a new device online with a trade in or you’re receiving an Apple Gift Card, you can track your status(Opens in a new window) at any time.
If you haven’t dropped off or shipped your device yet, you can cancel your trade in by simply keeping your device.

If you’ve already sent us your device, the trade in can’t be cancelled. However, if you receive a lower revised trade-in value after we inspect your device, you can choose to reject it.

If you buy a new device online with a trade in and return the new device, your trade in will be cancelled automatically and we’ll return your trade-in device.
If the condition of your device is different from what you described, we’ll provide a revised value.

If the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade in and the revised amount will be credited to your original payment method (or in some cases, via bank transfer). If you reject it, we’ll cancel the trade in and return your old device.

If the revised value increases, we’ll automatically increase your trade-in credit.
Reach out to one of our Specialists by calling 133‑622.
Yes. Apple Trade In lets you recycle any Apple device at an Apple Store location and on apple.com for free. Items accepted for recycling include the device as well as batteries, cables, cases, monitors, packaging and more. Free recycling is available to our commercial, education and institutional customers. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.
Before you send us your device by post or drop it off at an Apple Store, make sure you have backed up your data. After saving your data, remove any personal data from the device you wish to recycle. You will no longer have access to the device after recycling it with Apple.

If you are sending your old device by post, please note:
Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below:

Do not send loose batteries.

Discharge the unit to less than 30%.

Do not send electronics that are disassembled into parts.

Do not send electronics with swollen, damaged or defective batteries.

For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box.

Send only one device per box.

Trade in service is provided by Apple’s trade-in partners. Trade-in value quotes are estimated only and actual values may be lower than the estimation. Trade-in values vary based on the condition, year, and model of your trade‑in device. Not all devices are eligible for credit. You must be at least the age of majority to be eligible to trade in for credit or for an Apple Gift Card. Trade-in value may be applied toward qualifying new device purchase, or added to an Apple Gift Card. Actual value awarded is based on receipt of a qualifying device matching the description provided when estimate was made. GST may be assessed on full value of a new device purchase.In-store trade-in requires presentation of a valid photo ID (local law may require saving this information). Offer may not be available in all stores, and may vary between in-store and online trade-in. Some stores may have additional requirements. Apple’s trade-in partners reserve the right to refuse, cancel, or limit quantity of any trade-in transaction for any reason. More details are available from Apple’s trade-in partner for trade-in and recycling of eligible devices. Restrictions and limitations may apply.
You are solely responsible for removing all data, including confidential and personal data, from the device before sending it to us. Neither Apple nor the approved partner accepts any responsibility or liability for any lost files or data.
Daisy is currently hard at work in the U.S. and will begin disassembly in other countries soon.

* Get extra trade-in credit from A$5 to A$55, when you trade in an eligible iPad and purchase a new eligible Apple device until 15 January 2025, for a total trade-in credit ranging from A$55 to A$800. Additional terms from Apple or Apple’s trade-in partners may apply.

Trade-in service is provided by Apple’s trade-in partners. Trade-in value quotes are estimated only and actual values may be lower than the estimation. Trade-in values vary based on the condition, year and model of your trade‑in device. Not all devices are eligible for credit. You must be at least the age of majority to be eligible to trade in for credit. Actual value awarded is based on receipt of a qualifying device matching the description provided when estimate was made. GST may be assessed on full value of a new device purchase. In‑store trade‑in requires presentation of a valid photo ID (local law may require saving this information). Offer may not be available in all stores, and may vary between in-store and online trade-in. Some stores may have additional requirements. Apple’s trade-in partners reserve the right to refuse, cancel or limit quantity of any trade-in transaction for any reason. More details are available from Apple’s trade-in partner for trade-in and recycling of eligible devices. Restrictions and limitations may apply.